Frequently Asked Questions
How do I choose the right crystal?
Trust your intuition. The crystal you're drawn to is usually the one you need. If you're unsure, start with clear quartz (a master healer) or amethyst (calm and clarity).
How do I cleanse my crystals?
There are several ways: moonlight (especially full moon), running water, smoke from sage or palo santo, or placing on a selenite slab. Avoid water for soft stones like selenite and kyanite.
How long does shipping take?
Orders ship within 1-2 business days. Standard shipping takes 5-10 business days within the US. International orders vary by destination.
Are your crystals natural?
Yes. Every stone is natural. We do not sell synthetic or imitation stones. Where a stone is commonly treated in the trade, our Material & Treatment Guide explains how to tell.
What is your return policy?
We accept returns within 30 days of delivery for unused items in original condition. See our Return Policy for details.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs are calculated at checkout based on destination and weight.
Crystal guides
Practical, no-hype guides to buying and looking after crystal jewellery:
- Crystal Buying Guide — how to choose natural crystals and spot problems
- What Makes a High-Quality Crystal Bracelet — the twelve things that matter
- Crystal Material & Treatment Guide — natural, genuine, untreated and treated explained
- Crystal Bracelet Size Guide — measure your wrist, choose bead size
- Crystal Comparisons — amethyst vs rose quartz, obsidian vs tourmaline and more
- Crystal Gifts — choosing by recipient and occasion
- Crystal Care Guide — cleansing, charging and storing
- Crystal Encyclopedia — species-by-species properties and care
Occasion and trade guides
- Valentine's Day crystal gifts — the order-by dates and the stones traditionally associated with love
- Christmas crystal gifts — colours, budgets and order-by dates for 25 December
- Father's Day crystal gifts — bead size and wrist fit on men's pieces
- Wholesale & trade enquiries — how to enquire for a shop or a corporate order
